City coordinates community support for Sutton residents
MADISON – The City of Madison has mobilized community partners to support residents of Sutton Apartments following a water service disruption caused by unpaid utility charges by the property’s management.
Earlier this month, residents at The Sutton Apartments on Shelton Road in Madison woke up to an unthinkable reality: no running water, no clear answers, and no assurance they would be able to remain in their homes.
For more than a week, tenants endured life with no running water after Madison Utilities shut off service due to more than $30,000 in unpaid bills left by the property’s management, leaving residents without access to drinking water, bathing facilities, or basic sanitation services.
While the city of Madison does not control utility operations, city leaders began coordinating resources to ensure residents received essential support.
Residents describe days filled with frustration, fear, and exhaustion. Fam- ilies reported having to buy bottled water just to flush toilets or cook meals, adding financial strain to an already dire situation. One tenant said it felt “awful” and “really frustrating,” recounting the emotional strain of not being able to meet every day needs.
For some, the consequences were even more severe. A 69-year-old woman caring for her son, who relies on medical equipment, spoke of the immense difficulty of managing his needs without running water, highlighting how sudden utility loss can escalate from inconvenience to a life-or-death issue.
As the water company confirmed the account would never be restored, city officials determined the complex was no longer safe for habitation and ordered residents to move. Without warning, residents were confronted not only with the loss of a basic utility but also with the loss of their homes.
To many, the move came without adequate time or resources. Several families, including those with children enrolled in Madison City Schools, faced disruption to their routines and uncertainty about where they would live next.
In response to the crisis on Friday, Madison Mayor Ranae Bartlett, local faith leaders, and education officials gathered at City Hall to outline available assistance and provide updates for affected residents. Through this coordinated effort, multiple organizations stepped in to meet urgent needs.
ShowerUp deployed mobile shower units on site to provide residents with access to hygiene facilities. Building Church has established a fund to get residents placed into stable housing, Refuge Church will be distributing food boxes, while Madison City Schools has established a student support fund to assist impacted families. Additional community and nonprofit partners are offering legal guidance, emergency supplies, and other essential services.
“While the City does not own or manage this property, we believe in showing up for our residents,” said Mayor Ranae Bartlett. “This situation required immediate action, and I’m incredibly proud of how our community partners came together to make sure families had access to basic needs, support, and resources during a difficult time.”
The City continues working closely with local churches, nonprofits, and service organizations to coordinate aid and share information with residents as the situation develops.
Supporting organizations include Legal Services Alabama, ShowerUp, Building Church, Asbury Church, Refuge Church, the American Red Cross, One Generation Away, Kroger, and Publix.
One local church, The Building Church, established a fund to assist residents, and community volunteers helped families move into extended-stay accommodations where they could once again access running water and basic comforts. You can get more information and access the website’s for those funds at www.madisonal.gov/m/newsflash/ home/detail/1505.
The situation at Sutton Apartments highlights the vulnerability of renters when property management fails to meet basic obligations. For many residents, the crisis was not just about water, but about stability, dignity, and the fear of being displaced with little warning. As Madison works to support those affected, the incident has raised urgent questions about tenant protections and accountability in rental housing.
